This policy explains how refunds and cancellations work for StreamSona subscriptions, one-time passes, and one-time credit purchases. It is part of our Terms of Service. By completing a purchase you agree to this policy.
1. All sales are final
All purchases — subscriptions and one-time top-ups — are final and non-refundable, except as described in Section 4 or where a refund is required by applicable law. Credits have no cash value and cannot be exchanged for money. Partially used billing periods, unused subscription credits, and unused top-up credits are not refunded.
2. Subscriptions and cancellation
- Subscriptions renew automatically each billing period (monthly or annually) until cancelled.
- You can cancel at any time from your billing page. Cancellation stops future renewals; your plan and its credits remain available until the end of the period you already paid for.
- No prorated or partial refunds are given for the current period, including on annual plans.
- One-time passes (30-day and 12-month) do not renew and cannot be cancelled once paid; their credits expire 30 days or 12 months after purchase respectively. They are paid through our payment partner Payblis, and your card statement may show the partner’s name. Contact us before disputing such a charge.
- Subscription credits expire at the end of the billing period in which they were granted (one month for monthly plans, one year for annual plans). One-time top-up credits do not expire while your account remains in good standing.
3. EU/UK right of withdrawal
If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right of withdrawal for online purchases. Because credits and subscriptions give you immediate access to digital services, by completing your purchase you expressly request immediate performance and acknowledge that you thereby lose your right of withdrawal to the extent the service has been performed, in accordance with Directive 2011/83/EU and equivalent UK rules. Nothing in this policy limits statutory rights that cannot be waived, including remedies for services that are faulty or not as described.
4. Exceptions we will fix
We will review, and where verified correct by refund or credit, the following cases — contact support@streamsona.com within 14 days of the charge:
- duplicate charges or a charge without a corresponding purchase;
- a verified technical failure on our side that prevented the purchased credits or subscription from being delivered to your account.
Dissatisfaction with AI output quality, unused credits, forgetting to cancel a renewal, or violations of our Acceptable Use Policy are not grounds for a refund.
5. Terminated accounts
If your account is terminated for violating the Terms of Service or Acceptable Use Policy, remaining credits and prepaid fees are forfeited and will not be refunded.
6. Chargebacks
Please contact us before disputing a charge with your bank or card issuer — most billing issues can be resolved quickly at support@streamsona.com. If you initiate a chargeback on a charge that was valid under this policy, we may suspend your account and recover the disputed amount, associated fees, and forfeited credits.
7. Contact
Billing questions: support@streamsona.com. We aim to respond within 2 business days.